Refund policy

Right of withdrawal Consumers have a fourteen-day withdrawal. Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. To exercise your right of withdrawal, you must inform us (filo Produktwerk - Florian Drees, Am Seggenried 6, 21147 Hamburg, Germany, hallo@stadig.de, telephone: + 49-40-42935237) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of withdrawal If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form (If you want to cancel the contract, please fill out this form and send it back.) – To filo Produktwerk - Florian Drees, Am Seggenried 6, 21147 Hamburg, Deutschland, hallo@stadig.de – I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following Goods (*) / the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer (s) – Address of the consumer (s) – Signature of the consumer (s) (only when notified on paper) – Date (*) Cross out inapplicable.

 

special instructions If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract involves the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal. Cancellation policy created with the Trusted Shops legal writer in cooperation with FÖHLISCH lawyers.